Terms of service

The service provider, and the seller of Omotia Plus and credits, is «pełna nazwa spółki», registered at «ulica, kod pocztowy, miasto», «KRS / NIP / REGON», referred to below as “Omotia”.

These terms are made available free of charge in a form that lets you download, save and print them. They constitute terms for the provision of services by electronic means under Polish law.

Contact: support@omotia.pl.

Omotia is a virtual fitting room. You upload one full-length photo, pick a garment from a partner shop's catalogue or from your own Closet, and our system generates an image of you wearing it. You can also combine clothes into outfits and try them on together.

The service runs in the browser and requires no installation. Browsing clothes is free, and try-ons are free within daily allowances. The paid Omotia Plus plan and credits give you more try-ons (section 6).

Omotia is not a clothes shop. We do not sell clothes, do not take payment for them, and do not fulfil orders.

Omotia may be used by anyone aged 16 or over with an internet-connected device and an up-to-date browser.

You need an account to generate try-ons. When creating one, you give a real email address and are responsible for keeping your password confidential.

You can also create an account through an outside sign-in provider (such as Google). By continuing that way, you accept these terms and confirm that you are at least 16.

Your photo remains yours. We acquire no copyright in it.

By uploading it, you grant us a limited, non-exclusive and revocable licence to process it solely to generate and display your try-ons. The licence ends when you delete the photo. The same applies to photos of clothes you add to the Closet.

By uploading a photo, you confirm that:

• it shows you, or a person who has agreed to their image being used this way,
• you have the right to upload it and do not infringe anyone else's rights,
• it contains no unlawful, offensive or pornographic content.

Uploading photos of other people without their consent is prohibited.

Try-ons are visualisations generated by artificial intelligence and are for illustration only.

The cut, size, colour, texture and drape shown in a generated image may differ from the actual product. A try-on is not a guarantee of fit or a size recommendation, and does not replace the information provided by the shop.

If a try-on does not look right, you can ask for it to be generated again, within the limited number of attempts shown under the try-on.

Every generated image is visibly labelled as produced by artificial intelligence.

• The free plan gives you a daily allowance of try-ons and a limited number of Closet slots. You can see the current allowances in the app, in Profile. Unused try-ons do not carry over; the allowance resets at midnight Polish time.
• Omotia Plus is a subscription with higher allowances, renewed automatically every month. You see the current price in the app before you buy.
• You can cancel the subscription at any time in Profile. Plus stays active until the end of the period you paid for, and no further payments are taken.
• Credits are bought in packs. A try-on of one garment costs 1 credit, and a try-on of an outfit 3 credits. Credits are used only once your daily allowance is spent, and only when you choose to use them. Credits do not expire.
• If a try-on fails, the credit or daily allowance it used is returned automatically.
• We may change the free plan's allowances. We announce changes to the price or allowances of Plus at least 14 days in advance, and a new price applies only from the next billing period.

Payments are handled by Stripe Payments Europe Limited. The seller and party to the contract is «pełna nazwa spółki».

You see the available payment methods, such as card, BLIK or Przelewy24, before you pay. Omotia Plus is paid by card, which is charged every month until you cancel.

We send a purchase confirmation to the email address linked to your account. Credits and Plus are available as soon as the payment is confirmed.

If you are a consumer, you may withdraw from the contract within 14 days of entering into it, without giving a reason, by sending a statement to support@omotia.pl. A free account you can also simply delete.

• Credits: before buying, you request that they be delivered before the withdrawal period ends and acknowledge that you lose the right of withdrawal once they are delivered (Art. 38(1)(13) of the Polish Consumer Rights Act).
• Omotia Plus: before buying, you request that the service start before the withdrawal period ends. If you withdraw during that period, you pay for the time up to your withdrawal (Art. 35 of that act). Once the service has been fully performed, the right of withdrawal ends (Art. 38(1)(1)).

We refund any amount due using the same payment method, within 14 days of receiving your statement at the latest.

The clothes shown in Omotia come from the catalogues of third-party online shops, made available through affiliate networks.

When you click a product, you go to the shop's website, and your sale contract is with the shop. The shop is responsible for the price, availability, product description, delivery, returns and complaints about the goods.

We may receive a commission from the shop or affiliate network for some purchases made after following a link from Omotia. This does not affect the price you pay.

We try to keep product information up to date, but we are not responsible for changes made on the shop's side.

Every account has its own referral link. When someone who creates an account from your link adds their first photo, you get your first month of Omotia Plus 10 zł cheaper. The discount applies only to the first subscription on your account and is shown when you buy.

A referral counts once, only for a newly created account, and never for your own account. Creating accounts only to obtain the discount is prohibited.

When using Omotia, you must not:

• upload photos of other people without their consent,
• upload content that is unlawful, offensive, pornographic or infringes the rights of others,
• use generated images to mislead anyone into believing they are real photographs,
• remove or obscure the label showing that an image was generated, including the information stored in the file,
• create accounts to get around limits or abuse the referral programme,
• disrupt the service, including by harvesting data automatically at scale,
• circumvent the service's security measures or limits.

Breaching these rules may result in your account being blocked or deleted.

We aim to keep Omotia running without interruption, but we do not guarantee constant availability. The service may be unavailable because of maintenance, faults or reasons beyond our control.

We may develop, change and withdraw individual features. We give advance notice of significant changes that reduce the scope of the service.

We are liable for non-performance or improper performance of the service under the applicable law.

We are not liable for purchasing decisions made on the basis of a try-on, for differences between the visualisation and the actual product, or for the actions of partner shops.

Nothing in these terms limits consumer rights under mandatory provisions of law.

You can raise a complaint about how Omotia works, including payments, Plus or credits, by writing to support@omotia.pl.

Describe the problem and give the email address linked to your account. We respond within 14 days of receiving the complaint.

Complaints about the goods themselves should go to the shop where they were bought.

The contract for electronic services is concluded for an indefinite period. You can end it at any time, without giving a reason, by deleting your account in Profile.

Deleting your account cancels an active Plus subscription, so no further payments are taken. Unused credits are forfeited with the account. We keep proof of purchase for as long as the law requires, without any link to the account.

We may suspend or delete an account if you seriously breach these terms, in particular by uploading other people's photos without consent, or unlawful content. Before we do, we will tell you why and, where the nature of the breach allows, give you the chance to stop. You can appeal our decision by writing to support@omotia.pl.

The contract is governed by Polish law, provided that this does not deprive you of the protection of the mandatory provisions of the country where you habitually reside.

If you are a consumer, you can use out-of-court dispute resolution, for example the help of a district or municipal consumer ombudsman (rzecznik konsumentów) or mediation at a regional Trade Inspection office (Inspekcja Handlowa).

We may change these terms for valid reasons: changes in the law, in the scope of the service, or in how it is provided.

We will email signed-in users about a change at least 14 days before it takes effect. If you do not agree to the changes, you can delete your account before that date and cancel your subscription at no extra cost.

The current version of the terms is always available on this page.